Return Policy
Frequently asked questions
Here are some common questions about our company.
Our company specialises in custom T-shirt design, printing, and manufacturing to bring your unique ideas to life. We offer a full range of services, including:
✅ Custom T-Shirt Design – Work with our team to create eye-catching, professional designs or upload your own artwork.
✅ Print-on-Demand – No need for bulk orders! We print and fulfill orders as they come in, perfect for businesses, influencers, and brands.
✅ Screen Printing & DTG (Direct-to-Garment) Printing – High-quality printing techniques tailored to your needs, whether for bulk production or detailed, full-color designs.
✅ Embroidery & Heat Transfer Vinyl – Premium customization options for a unique and stylish finish.
✅ Bulk & Wholesale Orders – Cost-effective solutions for businesses, events, or promotional campaigns.
✅ Eco-Friendly & Sustainable Options – Organic fabrics, water-based inks, and ethical manufacturing for an environmentally conscious approach.
✅ Fast Turnaround & Worldwide Shipping – Get your custom T-shirts delivered quickly, no matter where you are.
Whether you need T-shirts for a business, an event, or a personal brand, we provide top-notch quality, creativity, and reliability. Let’s bring your vision to life!
You can reach our customer support team by emailing hellknit@gmail.com. Our dedicated team will cont you ASAP.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 7-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
Return Policy
Return & Refund Policy
At Hellknit Apparel (OPC) Private Limited, we strive to ensure you are completely satisfied with your custom T-shirt orders. However, if you encounter any issues, please review our return policy below:
1. Eligibility for Returns & Exchanges
We accept returns or exchanges under the following conditions:
Defective or Damaged Items: If your item arrives with printing defects, fabric damage, or incorrect customisation.
Wrong Item Received: If you receive the wrong size, colour, or design due to our error.
2. Non-Returnable Items
Since all T-shirts are custom-made to order, we cannot accept returns or exchanges for:
❌ Incorrect size selection (please refer to our size guide before ordering)
❌ Change of mind after production
❌ Personalized designs that were approved before printing
3. How to Request a Return or Exchange
1️⃣ Contact Us: Email hellknit@gmail.com within 2 days of receiving your order with your order number and photos of the issue.
2️⃣ Approval & Resolution: Once reviewed, we will offer a replacement, store credit, or refund if eligible.
3️⃣ Return Shipping: If a return is required, we will provide instructions. Return shipping costs may be covered in cases of our error.
4. Refunds
- Refunds are processed within 5-7 business days after approval.
- Refunds will be issued to the original payment method.
We’re committed to providing high-quality products and exceptional service. If you have any concerns, feel free to reach out—we’re here to help!